dk@dkoutsource.com
Address: 9 Tampines Grande, Asia Green, #02-11, Singapore 528735
Email: dennis@dkoutsource.com Tel: 6902 4267
GST Reg No 200011106W
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.
Please send your written complaint to:
DK Outsource Pte Ltd
Dennis Kwok
9 Tampines Grande, #02-11, Singapore 528735
97812826
dennis@dkoutsource.com
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we cannot give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you can take your complaint to an independent redress provider, Singapore Mediation Centre (SMC).
Singapore Mediation Centre
1 Supreme Ct Ln, Singapore 178879
6252 4226
smc_enquiries@sal.org.sg